Shipping Information - Rustic Twig Wood Works
Basic Information on our shipping.
- All our items are unique and are designed and built to your description.
- Because of this, you need to allow 5 - 8 business days for us to complete your order.
- We always provide an update when you place an order.
- If for any reason, we foresee additional time being required, we will notify you.
- Most of our products ship using Australia Post Parcel Delivery Service.
- But for larger or heavy items or to distant locations, we will always provide the best freight option.
- As soon as we ship an item we will notify you of the tracking details.
- Some bulky or oversize items will require a courier service.
Our shipping and handling charges consist of:
- The actual cost of shipping the item,
- A small handling charge that covers the cost of securely packaging the item.
Where do we ship to?
- We only ship within Australia.
- If no shipping price is shown for an item, please contact us and we will provide a quote.
- We only ship to the address registered with paypal or the credit card provider.
What about returns and refunds?
- We are proud of the quality of our products and stand 100% behind them, however if you are not fully satisfied,
- We offer a full of refund of the purchase price, less shipping costs.
- Simply return the item to us within 14 days, (you must pay the cost of shipping) and we will refund the purchase price.
- Please contact us immediately if the item appears to have been damaged in transit.