Shipping information

Basic Information on our shipping.

  • All our items are unique and are designed and built to your description.
  • Because of this, you need to allow 5 – 8 business days for us to complete your order.
  • We always provide an update when you place an order.
  • If for any reason, we foresee additional time being required, we will notify you.
  • Most of our products ship using Australia Post Parcel Delivery Service.
  • But for larger or heavy items or to distant locations, we will always provide the best freight option.
  • As soon as we ship an item we will notify you of the tracking details.
  • Some bulky or oversize items will require a courier service.

Our shipping and handling charges consist of:

  • The actual cost of shipping the item,
  • A small handling charge that covers the cost of securely packaging the item.

Where do we ship to?

  • We only ship within Australia.
  • If no shipping price is shown for an item, please contact us and we will provide a quote.
  • We only ship to the address registered with Paypal or the credit card provider.

What about returns and refunds?

  • We are proud of the quality of our products and stand 100% behind them, however if you are not fully satisfied,
  • We offer a full of refund of the purchase price, less shipping costs.
  • Simply return the item to us within 14 days, (you must pay the cost of shipping) and we will refund the purchase price.
  • Please contact us immediately if the item appears to have been damaged in transit.