terms and conditions

Terms and Conditions of use

Rustic Twig Wood Works ABN: 89 747 307 834, welcomes you to our website.

Rustic Twig Wood Works provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully:


Please review our Privacy Policy, which also governs your visit to our website, to understand our privacy practices.

Website owner

This website is owned and operated by Rustic Twig Wood Works. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. By accessing or using this website, you approve that you have read, understood, and agree to be bound by these Terms.

Use of website

To the extent permitted by law, including the Competition and Consumer Act 2010 (Commonwealth), Rustic Twig Wood Works disclaims all liability for loss directly or indirectly arising from your use of or reliance on the website and the website content.

Commercial Terms of use

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for our products are listed on the website in Australian dollars. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.

Website security and customer payment information

We offer payment for our goods and services using either payment by direct bank transfer. or payment using Stripe or Paypal .

We are an Australian based business, and only sell and ship our products within Australia. The currency we use is the Australian dollar. All our product pricing and shipping charges are in Australian Dollars.

We do not store, have access to or transmit any credit card holders data. Our website server uses tls and HTTPS protocols and other security best practices.

Our payments are handled by our payment processors, Stripe or PayPal.

All credit card transactions are handled on their secure servers. Both Stripe and Paypal are fully PCI-DSS compliant. (Payment Card Industry Data Security Standards)

Return and refund policy

If you are not 100% satisfied with our products, simply return the item to us within 14 days.

We will refund the cost of the item (less the original handling and shipping charges).

The cost of return postage is the customers responsibility.

Retention of right to change offering

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

Warranties & responsibility for products

The Trade Practices Act 1974 (Commonwealth) and similar State and Territory legislation in Australia may confer rights and remedies on you in relation to the provision by Rustic Twig Wood Works of goods on the Website which cannot be excluded, restricted or modified (Non-excludable Rights)

When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product.

If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us.

We will pay for shipment of repaired or replaced products to the customer and the customer will be responsible for return shipment of the product to us.

Ownership of intellectual property, copyrights and logos

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Rustic Twig Wood Works. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

Right to suspend or cancel user account

We may permanently or temporarily terminate or suspend your access to our service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account at any time.


To the maximum extent permitted by applicable law, in no event shall Rustic Twig Wood Works, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Rustic Twig Wood Works assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein. (iv) personal injury or property damage, of any nature whatsoever, resulting from the use of our products.

Right to change and modify terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

Risk of loss

All items purchased from Rustic Twig Wood Works are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Delivery of goods

Our items are shipped via Australia Post or a courier of our selection. Please review our shipping policy for further details. We allow pickups but only if they are prearranged with us.

Product description

Rustic Twig Wood Works and its associates attempt to be as accurate as possible. However, Rustic Twig Wood Works does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Rustic Twig Wood Works itself is not as described, your sole remedy is to return it in unused condition.

Applicable law

By visiting Rustic Twig Wood Works, you agree that the laws and jurisdiction of the State of Victoria, Australia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Rustic Twig Wood Works or its associates.

If any provision of this agreement is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of the agreement which will continue in full force and effect.

Customer support details & contact information

If you have any questions concerning the Rustic Twig Wood Works Terms and Conditions Policy, you may contact us via our contact page